[vc_row background_style=»normal» css=».vc_custom_1487945833609{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}»][vc_column][vc_row_inner css=».vc_custom_1410358939666{margin-bottom: 20px !important;}»][vc_column_inner width=»1/2″ css=».vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}»][vc_column_text]Who do I contact to return my order?

If you want to carry out the return of your order, you must send an email to hola@gayartmadrid.com giving us the following information: order number, your data and the pick up address.

The work must be in the same state in which it was delivered and must retain the instructions, documentation, accessories and, as far as possible, its original packaging and labeling.

The return to GAYARTMADRID.COM must be done using the same box, tube or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the works in perfect condition and the certificate of authenticity. Remember that the return label should be included outside the package.

Once the return procedure established above has been completed, GAY ART MADRID will schedule the collection of the works and inform you by email of the date and time it will take place. In the same mail we will send the return label (shipping labels) for you to attach in the box.[/vc_column_text][vc_column_text]How will I be refunded the amount paid?

The refund will be made once GAY ART MADRID has verified that the return has been processed correctly, and the work is delivered to the artist in perfect condition. The refund will be made through the same payment system used for the acquisition of the works, within forty-eight (48) hours from the confirmation of arrival at the artist’s workshop of the order returned in perfect condition and, in any case, In a period not exceeding the course of 14 calendar days since you notified your withdrawal.[/vc_column_text][vc_column_text]How can I track my purchase?

When you make a purchase on GAYARTMADRID.COM, you will receive an email with a link to the carrier’s website with the tracking number associated with your order. This number will also be available in your account MY ACCOUNT / MY PURCHASES[/vc_column_text][vc_column_text]How can I view my order history?

To check the order history, you must access your account by entering the e-mail and password you registered on the web, and once inside your user profile, select the button that says: MY SHOPPING.[/vc_column_text][vc_column_text]How much are the shipping costs?

In relation to the shipping costs, we can not confirm an exact figure, since there are many parameters that vary the total amount. But once you enter the work that interests you in the order list as well as your delivery address, the system calculates the price of your shipment and you will see it before making your purchase.

We have very favorable agreements with logistics companies to enjoy the best prices. In addition all our shipments include a comprehensive insurance. If you have any questions you can always contact us.[/vc_column_text][vc_column_text]What payment method can I use in my purchase?

You can make the payment by credit or debit card Visa, Mastercard, American Express, Visa Electron and / or other similar cards, or through the PayPal system.[/vc_column_text][vc_column_text]Do I have to create a user account to buy in GAY ART MADRID.com?

Yes, in order to buy on GAYARTMADRID.COM you need to register first. In this way, you can always have your own profile from where you configure your orders and you can check at any time your history and status of them.[/vc_column_text][/vc_column_inner][vc_column_inner width=»1/2″ css=».vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}»][vc_column_text]Return period

In case you wish to return a work, you will have a maximum period of fourteen (14) calendar days from the delivery of the work to desist from the purchase of the same, in accordance with the applicable law. Once the period of fourteen (14) calendar days has elapsed, GAY ART MADRID will not accept returns for the withdrawal of works purchases.[/vc_column_text][vc_column_text]Costs of return of an original work

If you want to return a work, the return costs will be borne, you will be deducted at the time of reimbursement of the amount paid.

But, if the main reason for the return is that the work is defective or does not correspond to the order, the return costs and shipping costs will be refunded in full.

Custom order works (frameless and frameless reproductions) can not be canceled or returned unless they match the order.[/vc_column_text][vc_column_text]

When will I receive my purchase?

In Peninsula and Balearic Islands national level, the estimated time of delivery of an original work will be between 7 and 10 working days.

With regard to reproductions, if it is a standard order, the delivery time is around 5 days. On the other hand, if the reproduction is framed in a personalized way, the delivery time would turn around the 10 working days.

International deliveries have a different delivery period in each specific case. In the confirmation email of your order we will communicate the estimated delivery time. For more information, do not hesitate to contact us.[/vc_column_text][vc_column_text]

Are the original works framed?

In general it is specified in the description of the work.[/vc_column_text][vc_column_text]

Are the reproductions framed?

At GAYARTMADRID.com we offer you the possibility of receiving your reproductions rolled in a tube or framed within a basic range of sizes and finishes, without excluding custom orders.[/vc_column_text][vc_column_text]

How do I cancel my order?

You can cancel or extend the orders accepted and confirmed by GAY ART MADRID, provided that the particular conditions of the work in question allow it. This information will be provided to the client in the data of each work. For example, cancellations or extensions of order will not be accepted if the order is «in preparation». If the customer wishes to cancel an order in these cases, it must proceed to its return, as indicated below.

To cancel your order send us an email to hola@gayartmadrid.com giving us the following information: order number, your details and the pick up address.

Please note that custom order works (frameless and framed prints) can not be canceled or returned unless they match the order.[/vc_column_text][vc_column_text]

I have problems with payment, what can I do?

If you encounter any problem when paying, please do not hesitate to contact us so we can provide you with immediate help, and solve the problem as soon as possible.[/vc_column_text][vc_column_text]

Can I have personalized assistance with my purchase?

Yes, from GAYARTMADRID.COM we are available to the customer, to provide you with a personalized shopping experience, through our customer service e-mail (hola@gayartmadrid.com) or by telephone on +34 652 331 059 of LV 9-14 / 16-19 H.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]